Refund policy

At GealWhisper, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If for any reason you are not completely happy with your order, our refund policy is designed to be straightforward and fair.

Eligibility for Refunds

You may request a refund within 30 calendar days from the date your package was delivered. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Please ensure all accessories, cables, and documentation are included.

Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:

  • In-ear headphones and earbuds that have been opened or used
  • Customized or personalized peripherals
  • Software or digital content (if applicable)
  • Items marked as “Final Sale” on the product page

How to Initiate a Refund

To start your refund process, please email our support team at [email protected] with your order number, the product name, and a brief explanation of the issue. Our team will respond within 1–2 business days with step-by-step instructions, including the return shipping address.

Return Shipping

You are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for lost or damaged return packages. Return shipping fees are non-refundable.

Inspection & Processing

Once your return is received, our quality assurance team will inspect the item to confirm it meets the eligibility criteria. This process typically takes 3–5 business days. After approval, your refund will be issued to the original payment method.

Refund Timeline

Approved refunds are generally processed within 5–10 business days, depending on your bank or payment provider. You will receive an email confirmation from [email protected] once the refund has been initiated. Please note that some financial institutions may take additional time to reflect the credit on your statement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at [email protected]. Include clear photos or videos of the issue, and we will arrange a replacement or full refund—including any applicable shipping costs—at no charge to you.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

  • Items with obvious signs of use or missing parts
  • Items returned after the 30-day window
  • Items not in their original condition due to customer damage

Exchanges

If you wish to exchange an item for a different model or size, please follow the standard refund process and place a new order separately. This ensures the fastest possible resolution.

Late or Missing Refunds

If you have not received your refund after the stated timeline, please first check your bank account. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, reach out to us at [email protected] and we will assist you promptly.

Contact Us

For any questions regarding this refund policy or a specific order, please email [email protected]. Our support team is available Monday through Friday, 9:00 AM – 6:00 PM (GMT+8), and will respond within 24 hours.

We appreciate your trust in GealWhisper and are dedicated to making your experience smooth and worry-free.