Shipping policy
Shipping Policy
At GealWhisper, we are committed to delivering your selected mice, keyboards, and headphones with care and efficiency. This policy outlines our standard shipping procedures, timelines, and related terms to ensure a transparent experience for every order placed through our online store.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take an additional business day. You will receive a confirmation email with your order details once processing begins.
Shipping Method & Delivery Time
We offer a single, reliable shipping option for all destinations:
- Standard Shipping – Estimated delivery within 5–10 business days from the date of dispatch, depending on your location. This service includes tracking and requires a signature upon delivery for security purposes.
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or other unforeseen logistical delays. We are not responsible for delays caused by external carriers once the package is in transit.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note: GealWhisper does not offer free shipping. The exact shipping cost will be clearly displayed before you confirm your purchase.
Order Tracking
Once your order is dispatched, a tracking number will be sent to the email address associated with your purchase. You can use this number to monitor your package's journey. If you do not receive your tracking information within 3 business days of dispatch, please contact us at [email protected].
Delivery Address
Please ensure that your shipping address is complete and accurate at the time of order placement. GealWhisper cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at [email protected] to request a correction. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you via email to arrange re-shipment. Additional shipping costs for re-delivery will be the responsibility of the customer. If you do not respond within 14 days of our notification, the order may be canceled and refunded minus the original shipping fee and any return handling charges.
Damaged or Lost Items in Transit
While we take every precaution to ensure your items arrive in perfect condition, we understand that transit accidents can occur. If your package arrives damaged, please document the damage with photos and contact us within 48 hours of delivery at [email protected]. For lost packages, please allow 15 business days from the dispatch date before contacting us, as carriers may occasionally delay tracking updates.
International Shipping
GealWhisper ships internationally to select regions. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the shipping cost paid at checkout. Please check with your local customs office for estimated fees before placing an order.
Contact Information
For any questions regarding your shipment, delivery timelines, or this policy, please reach out to our support team at [email protected]. We aim to respond to all inquiries within 24–48 business hours.